1. Definitions
1.1. “Site” means royalreels-guide.com and all its pages, including the contact form.
1.2. “We”, “us” and “our” mean the team that runs Royal Reels Guide.
1.3. “You” means any person who visits or uses the Site.
1.4. “Royal Reels” means the Royal Reels online casino, operated by Digibrite SRL under a licence from the Curaçao Gaming Control Board, which is a separate business from the Site.
1.5. “Third-party site” means any website that the Site links to, including Royal Reels.
2. What the Site Is
2.1. The Site is an independent informational resource about Royal Reels for players in Australia. It is not the official Royal Reels website.
2.2. The Site does not offer gambling, does not accept bets or deposits, does not hold player funds and does not open casino accounts. All real-money play, registration, bonuses, deposits and withdrawals happen on Royal Reels under its own terms.
2.3. Nothing on the Site is financial, legal or tax advice.
3. Eligibility
3.1. You must be at least 18 years old to use the Site. By using it, you confirm that you meet this requirement.
3.2. You are responsible for checking whether online gambling is permitted where you live and for following the rules that apply to you. The Site does not encourage anyone to break the law.
3.3. Royal Reels sets its own eligibility rules, restricted countries and verification requirements. You must meet them before you register there.
4. Accuracy of Information
4.1. We describe Royal Reels bonuses, wagering terms, payment methods, withdrawal times, limits and games as accurately as we can and review the content regularly.
4.2. Casino offers and rules change without notice. Before you claim a bonus or make a deposit, read the current terms on Royal Reels. If the Site and the casino terms differ, the casino terms apply.
4.3. Figures such as withdrawal times are typical values and do not guarantee how a specific transaction will be handled.
5. Links to Third-Party Sites and Affiliate Relationship
5.1. The Site contains links to Royal Reels and, occasionally, to other third-party sites such as support organisations.
5.2. Some links are affiliate links. If you register or deposit at Royal Reels after clicking one of them, we may receive a commission from the casino’s affiliate programme. This costs you nothing and does not change the terms you receive.
5.3. We do not control third-party sites and are not responsible for their content, availability, security or privacy practices. Your use of any third-party site is governed by that site’s own terms.
5.4. Royal Reels changes its address from time to time. Always use the current link on the Site and never enter your login details on unfamiliar pages found through search.
6. Responsible Gambling
6.1. Gambling involves the risk of losing money. Only play with money you can afford to lose, and treat gambling as entertainment.
6.2. Royal Reels offers time-outs, self-exclusion and account closure in the player account. Our Responsible Gaming page explains these tools and lists free Australian support services, including Gambling Help Online on 1800 858 858.
7. Acceptable Use
7.1. When using the Site, you agree not to:
- copy, scrape or republish Site content for commercial purposes without our written permission;
- use bots or automated tools that overload the Site or interfere with its operation;
- attempt to gain unauthorised access to the Site, its servers or its data;
- upload or send malware, spam or unlawful, abusive or defamatory material through the contact form;
- impersonate the Site, its team or Royal Reels, or create pages that imitate the Site.
7.2. We may block access for anyone who breaches this section.
8. Intellectual Property
8.1. The texts, design, layout and graphics of the Site belong to us or our licensors and are protected by copyright.
8.2. Royal Reels, its logo and game names are trademarks of their respective owners and are used on the Site only to identify the products described.
8.3. You may view and print pages for personal, non-commercial use. Short quotes are allowed if you name the Site as the source.
9. Messages You Send Us
9.1. When you contact us, you confirm that the information you provide is accurate and that you have the right to share it.
9.2. We may use your feedback to improve the Site without any obligation to you. Personal information in your message is handled under our Privacy Policy.
10. Disclaimer of Warranties
10.1. The Site is provided “as is” and “as available”. We do not guarantee that it will always be uninterrupted, error-free or free of harmful components.
10.2. We give no guarantee about the outcome of any game, bonus or transaction at Royal Reels.
11. Limitation of Liability
11.1. To the extent permitted by law, we are not liable for any loss arising from gambling, from decisions you make based on the Site, from your use of third-party sites or from temporary unavailability of the Site.
11.2. Nothing in these Terms excludes or limits any right you have under the Australian Consumer Law or any other law that cannot be excluded.
12. Indemnity
12.1. You agree to compensate us for reasonable losses and costs caused by your breach of these Terms or your misuse of the Site.
13. Complaints
13.1. If you have a complaint about the Site or its content, write to [email protected] with a short description of the issue. We confirm receipt within 2 business days and aim to give a full answer within 10 business days.
13.2. Complaints about a Royal Reels account, bonus, deposit or withdrawal must go to Royal Reels support through the live chat or ticket system in your player account, because only the casino can access your account.
14. Governing Law
14.1. These Terms are governed by the laws of New South Wales, Australia. Any dispute that cannot be resolved through our complaints process falls under the jurisdiction of the courts of New South Wales.
15. Changes to These Terms
15.1. We may update these Terms when the Site or the law changes. The “Last updated” date shows the current version. By continuing to use the Site after a change, you accept the updated Terms.
16. Contact
- General questions: [email protected]
- Complaints: [email protected]
- Phone: +61 2 5550 4812, Monday to Friday, 9:00 to 17:00 AEST